The Two Greek Girls
Terms & Conditions
Please choose carefully as all items are made to order. Due to the personalised nature of Bomboniere and Custom Gifts for your special occasions unfortunately we do not offer refunds or exchanges. If you would feel more comfortable there is the option of contacting us via Instagram or our Email and through that we will accept a 40% deposit with the remaining balance to be paid prior or on pick up of your items.
With us at The Two Greek Girls we require a minimum notice of 2 weeks on smaller orders and 3 weeks on larger orders. We understand there are certain circumstances in which our customers will need their order within 2 weeks, please get in contact with us prior to placing your order in order to discuss and ensure that this can be completed in the time necessary.
Amendments & Cancelations
Due to the personalised nature of Bomboniere's in most cases we are unable to change or cancel your order. Our items are purchased to order, therefore once your order is confirmed your items will be purchased specifically for you.
Please note that only certain changes and amendments are allowed to be made and include the increasing of the quantities requested and the change of the ribbon colour. This is only if ample notice has been provided to us. In the case that we are able to change your order because we have not yet purchased items, we will endeavour to assist you as much as possible and please contact us. However, due to the personalised nature of Bombonieres in many cases, we are unable to change your order once it has been confirmed.
Please note that once proofs have been approved there is no way to change personalised items such as our acrylic tags. We will send you a Word Document proof of what your acrylic tag would look like prior to your final approval and upon approval of the wording, the placement and the font no changes can be made. In all cases please feel free to contact us to discuss and we will do our best to assist.
As everything we do is a custom design for each client we cannot offer a refund on our time, service or product. All products are made to order and once we have received your order and payment the work gets started, therefore we do not offer refunds. Please choose carefully upon ordering. We do encourage you to discuss with one of us prior to purchasing if you would like any changes or personalisations made. No refunds are accepted!
All of our content, specifications, products, prices of our products and our services described or depicted on our website and/or social media are subject to change at any time without notice. All items are subject to availability, if a component of your order or a product is not available we will find the most reasonable and similar alternative for you in which we will contact you in regards to this to ensure you are satisfied with the choice or if you would like another option. If a reasonable alternative is not available we will contact you to discuss your options.
Please note that despite our best efforts to provide the most accurate images for our customers. In some cases, actual colours or designs may vary slightly from the image. Colours may vary slightly due to different device screen settings and lighting, items may vary slightly over time due to manufacturing or suppliers.
All quotes can be customised according to your needs and selection. Once your 40% deposit is received the design and creation process begins!
If you are ordering our Bombonieres a 40% deposit is required upfront and the balance remaining must be paid prior to pick up or delivery of your order.
If you are ordering our Christening Boxes, Stefana, Acrylic Boxes and Lambades a full payment is required upfront.
For Stationery, your final invoice includes 3 concept designs, necessary detail changes, final production, print and standard postage. Initial proofs will be emailed to you within 3 working days.
For all Stationery items, a full payment is required before your artwork is created and sent through to you for approval, unless you have contacted us and agreed to a different situation.
NO REFUNDS ARE ACCEPTED.
In regards to an order for our Stationery, your invoice and the final price includes up to 3 rounds of minor edits after the initial design is presented to our customer. Please revise your proofs carefully and we always recommend to get as many eyes to look over your Stationery before submitting a request to edit the design.
These edits can include any of the following:
1. Alterations in text styles (font, colour and size).
2. Format and edit text.
3. Reposition graphics.
Any further alterations requested after the inclusive 3 rounds of edits and/or changes beyond the scope of the design brief will incur extra charges at The Two Greek Girl's rate of $50 per hour.
If you have chosen to contact us directly either on our Instagram, our Email or on our Website we require a 40% deposit once you have approved our quote, with the remaining balance to be paid prior to the collection or delivery of your items. With Stationery orders, a full payment is required prior to your proofs being created and emailed to you for your approval.
Those who have ordered online requires a payment to be made in full prior to the commencement of your stationery if that is what you have ordered.
Payment can be made through the following:
- Direct Debit to the supplied bank account.
- Through our website.
-Other means may be discussed.
For all Bomboniere Orders, we will send you a photo of the sample Bomboniere and we will proceed with the production once you have approved and are happy with what it looks like. Design proofs for personalised items such as acrylic tags, paper tags and any other item you are after which requires personalisation are sent to our customers for approval prior to the commencement of production. Please check all information carefully to ensure all details are correct and there are no errors. Once final approval has been confirmed The Two Greek Girls is no longer responsible for any errors that have been approved and rectification costs will apply. In some cases, there may also be a slight delay in your order if items need to be remade. We always strive to do our best for our customers and to be fair and make it affordable for all.
For all Stationery Orders, your Order will be processed for production after you approve the design. The Two Greek Girls will accept a written approval by email only. The final quantity of your order must be confirmed prior to production and ensure that the final count includes extra copies.
The Two Greek Girls cannot be held responsible for ANY typing errors noticed after the proofs have been approved. Any amendments made after approval and printing will incur an extra charge. Please notify The Two Greek Girls immediately if you notice any errors on your stationery once you have received it. A request to edit the design via SMS will not be accepted. If any errors do occur after approval that differ from your approved artwork, your order will be corrected, printed and delivered at no charge. Client error after the proof has been approved can be reprinted at the clients expense. The re-print will be placed in the print cue at the time of second approval and will not be prioritised over other customer orders if the client is at fault. If there are any errors after proof has been approved that are different from your approved artwork, we will correct your order free of charge. PLEASE DOUBLE CHECK DAY + DATE.
Loss or Damage
The Two Greek Girls cannot be held responsible for any loss or damage in transit once the order has been dispatched. We will take the utmost of care to ensure safe and appropriate packaging and delivery methods are used. You will be supplied with a courier tracking number on the day that your package is collected from our studio so you can track your goods from door to door.
Supplying Your Event Details
For stationery orders your files are to be supplied electronically via email after you have placed and paid your 40% deposit/or placed your order online.
You will be asked to supply your guest list after you have approved your artwork proof. A guest list template is found in the 'template' section on the website. This needs to be filled correctly and sent back to us so we can include the correct names and spelling. Please note that when your guest details/placecards/envelope printing are sent back to us we use exactly how they appear on the screen. Any invitation wording can be changed to suit your taste, however the amount of wording used will be limited to the constraints of the design and approved at the discretion of The Two Greek Girls.
If you have ordered our Bomboniere's or Lambades and you have approved the final sample we will begin the process of creating these items for you. For Lambathes please allow up to 1 week and for Bomboniere's please allow up to 2 weeks for smaller orders and between 3 to 4 weeks for larger orders.
In regards to Stationery Orders from first placing your order to total completion, the process takes around 3-6 weeks, depending if you have chosen custom, online order, foiling, digital etc. Sometimes in peak times our turnaround time can be 6-8 weeks. Please take note of this when ordering (we will advertise this on our online store and social media pages)
*Providing you supply information in a timely manner, and respond to proofs and emails promptly also will assist in ensuring the process is as quick and seamless as possible.
Changes to Terms
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of the website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed and specified on our website. For this reason, we encourage you to review these terms and conditions whenever you use our website in order to be updated and informed at all times.